In order to protect our customers, our support team will set up an implementation/training session to get you acquainted with all the tools, industry rules, and regulations.
Agenda
- Account Access
- Repurchase Process
- Web App Navigation
- Number formatting
- StopLog Scrub
- Address Book/Group Management
- Opt In/Opt Out Rule
- Premium Message Block and Remedy
- Message Character Limitations
- HELP/STOP Response Setup
- Default/Advance Alert Setup
- Delivery Reports/Status Deciphering
- Support Ticketing process
- Term's & Conditions
- Enduser Support FAQ
- Special Account Setting Requirement (e.g., International block, Thresholds, PO requirement, Advanced Password, Unicode Messaging)
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